Street Outreach

Pine Street Inn's Street Outreach teams offer clothing, food, blankets, health care referrals and human contact to homeless men and women who - often struggling with mental illness and addiction - choose not to come into shelter. The team works to build trust with these individuals. Through these relationships, many chronically homeless people have moved from the streets to permanent housing and toward independence. Pine Street's Outreach programs have run every day and night since they began in 1986.

Pine Street is the only organization offering nightly street outreach in Boston. Our vans travel the city streets from 9:00pm to 5:00am, providing assistance and compassion to more than 115 people staying on the street in Boston each night.

To ensure continuity of care, daytime and nighttime Outreach staff work collaboratively and share information and updates about each individual who has been contacted. Pine Street's Outreach teams work in coordination with the City of Boston to identify and prioritize individuals who are highly vulnerable, and engage with them to find permanent supportive housing.

Nelson, an Outreach team member for 17 years, reflects on the work in action when his team interacted with a man who refused to come into shelter for years. The team continued to build rapport with him, until one night, when the weather was dangerously severe, he finally agreed to come inside. After that, he asked to hear more about housing opportunities. Within two months, he was housed.

People on the street can read you really well, so if you go at them with a negative attitude or if they can see you're frustrated, it may trigger them. It's all about the approach; we believe in treating everyone with dignity and respect. The motto of the Outreach team is: ‘Never, never, never give up!'.

- Nelson, Outreach Team Member

If you see an individual who may be in need of Outreach services, please call us:

Daytime (5:00am – 9:00pm): 866.910.7463
Nighttime (9:00pm – 5:00am): 617.633.0170
If the situation is an emergency, call 911